About our Service
About Malmesbury & District Link
Malmesbury & District Link is a charity run by local volunteers offering transport to hospitals, GP surgeries and other health-related appointments. We have a friendly team of drivers who are all safely recruited and vetted. They use their own cars. We don’t charge for our service, but we rely on donations from the people we drive to fund the service.
The service is available to anyone living in the Malmesbury District. Please see our coverage area.
We recommend that our clients book their journeys as soon as they receive notification of an appointment. Whilst we aim to meet all requests, we ask clients to give us at least 48 hours’ notice of their trip, if possible.
What will it cost?
Whatever you can give! Link is a local charity funded by donations from clients. There is no set charge but we invite you to make a donation in cash, cheque or by bank transfer and Gift Aid is always appreciated.
Contact the Helpline on 01666 840861 for more details.
Transport is provided for:
Hospital/GP
Physiotherapist
Dentist
Optician
Frequently Asked Questions
What is Malmesbury & District Link?
Malmesbury & District Link is a charity run by local volunteers offering transport to hospitals, GP surgeries, dentists and other health-related appointments. The service is available to anyone living in the Malmesbury District. If you need help, please call our helpline on 01666 840861 to speak to the Link Coordinator. Our helpline is open 9am-1pm Monday to Friday (except bank holidays).
What areas do you cover?
Our service is for people living in the Malmesbuy District of Wiltshire. This includes Brokenborough, Charlton, Corston, Crudwell, Easton Grey, Great Somerford & Startley, Hankerton, Hullavington, Lea & Cleverton, Little Somerford, Luckington, Malmesbury, Minety, Norton, Oaksey, Seagry, Sherston and Sopworth. Please see our coverage area page.
Other Link Schemes
There are approximately 40 Link Schemes across Wiltshire and Swindon. If you live outside the area covered by our service, please visit the Community First Link Schemes and Community Transport Directory to find your local transport service.
Is there a cost to use your service?
Link is a local charity funded by donations from clients. There is no set charge but we invite you to make a donation in cash, cheque or by bank transfer and Gift Aid is always appreciated.
Contact the Helpline on 01666 840861 for more details.
How can I book transport?
If you need help with transport to a medical appointment, please call 01666 840861. Your call will be answered by a Link Coordinator who will take details of your request. They will then contact a volunteer driver who can help you. You will be phoned back to confirm the arrangement. Please give as much notice of your medical appointment as possible, ideally 48 hours’ notice.
Our helpline line is operational 9am-1pm Monday to Friday (except Bank Holidays). At all other times, or if the Link Coordinator is busy with another call, please leave a message on the answering machine.
Are you looking for volunteers?
Yes! Malmesbury & District Link could not operate without the support of our wonderful volunteers. To find out more about volunteering with Link, please visit our volunteering page or make a quick and easy volunteer enquiry.
Is the service only for medical trips?
Yes. Malmesbury & District Link offers transport for hospital/GP appointments, physiotherapy, dental and optician appointments. Please give as much notice of your appointment as possible, and ideally not less than 48 hours’ notice. Please note, we may need to prioritise trips for the most vulnerable people in our community, depending on volunteer capacity.
How can I make a complaint?
If for any reason you are dissatisfied with the service provided by Malmesbury & District Link, we have a complaints procedure with further information about how to make a complaint.
Can anyone in your area use the service?
Our service is for people living in the Malmesbury District. Each transport request will be considered by the Link Coordinator, and we may need to prioritise trips for the most vulnerable in our community.
Patients may require a chaperone if requested by the Coordinator, for example, if they have a cognitive impairment and/or if they need extra help and support to travel safely and comfortably.
If you need help
Please call 01666 840861
Our phone line is open
Monday to Friday • 9am to 1pm (Except Bank Holidays)
Your call will be answered by a Link Coordinator who will take details of your request. They will then contact a volunteer driver who can help you. You will be phoned back to confirm the arrangement.
Please give as much notice of your medical appointment as possible.